NAME RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Set(@Plugins, qw(RT::BugTracker::Public)); or add RT::BugTracker::Public to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver CONFIGURATION You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there. WebPublicUser Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm. Set( $WebPublicUser, 'guest' ); If you didn't name your public user 'guest', then change accordingly. The public user should probably be unprivileged and have the following rights CreateTicket ModifyCustomField ReplyToTicket SeeCustomField SeeQueue ShowTicket If you want the public UI to do anything useful. It should NOT have the ModifySelf right. AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT This software is Copyright (c) 2014 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991